Notice of Privacy Practices — Sinnergy Wellness Group January 2026

THIS NOTICE DESCRIBES HOW YOUR HEALTH INFORMATION MAY BE USED AND DISCLOSED AND HOW YOU MAY ACCESS THIS INFORMATION. PLEASE READ CAREFULLY.

Our commitment to your privacy

We are legally required by HIPAA (45 CFR Parts 160 and 164) to maintain the privacy of your protected health information (PHI), provide you this Notice, and follow its current terms. We may update this Notice; the current version is always available at our office and website.

How we use and disclose your information

Treatment: With your signed Release of Information, we may communicate with your physician, therapist, psychiatrist, or other authorized providers to coordinate your care.

Operations: PHI may be used internally for quality improvement, supervision, and practice management. It will not be shared outside the practice without your authorization.

Required by law: We are legally required to disclose PHI in cases of suspected child or vulnerable adult abuse or neglect, imminent danger to self or others, court orders, or public health reporting requirements.

Authorizations required for all other disclosures

All other disclosures — including to family members, employers, schools, and other healthcare providers — require your written Release of Information. You may revoke any authorization in writing at any time.

Your rights under HIPAA

1. Access: Request a copy of your records (within 30 days of request).
2. Amendment: Request corrections to inaccurate or incomplete records.
3. Accounting of disclosures: Request a list of non-treatment disclosures from the past 6 years.
4. Restriction: Request limits on how your PHI is used (we may or may not be required to agree).
5. Confidential communications: Request contact via a specific address, phone, or email.
6. Paper copy of this Notice: Available upon request at any time.

To exercise any of these rights, contact: info@sinnergywellness.com · (480) 382-6109 · 8700 E. Vista Bonita Suite 236, Scottsdale, AZ 85255

Complaints may also be filed with the U.S. Department of Health & Human Services, Office for Civil Rights.

Nutrition Therapy Policies & Procedures Effective January 2026

Appointments

Appointments may be scheduled by calling/texting (480) 382-6109 or through your Healthie client portal. Recurring appointments must be arranged by phone. Office hours: Tuesdays, Thursdays, and Saturdays. All other inquiries to info@sinnergywellness.com.

Private Pay — No Insurance Billing

Sinnergy Wellness Group is strictly a private-pay practice. We do not submit claims to any insurance carrier under any circumstances. If you have out-of-network benefits, you may request a superbill to submit to your insurer independently.

Superbills & Diagnostic Codes

Superbills contain CPT procedure codes and ICD-10 diagnostic codes selected by Kristine Sinner within the scope of Medical Nutrition Therapy. All psychiatric, medical, and other diagnostic codes must be provided by your authorized diagnosing provider (psychiatrist, physician, or licensed diagnostician) and are not assigned by this practice. Sinnergy Wellness Group will provide supporting documentation for medical necessity upon request from your insurer.

Superbills are issued by the 5th business day of each month for the prior month's sessions. ICD-10 codes must be on file from your diagnosing provider before a superbill can be generated. Contact info@sinnergywellness.com to request a superbill.

2026 Fee Schedule — Kristine Sinner, MS, RDN/LDN, CEDS-C

* The Custom Meal Plan Add-On provides a personalized, rotating weekly meal plan delivered monthly via your Healthie portal. This is an optional service added to any active nutrition therapy plan. Month-to-month — cancel anytime with 30 days written notice to info@sinnergywellness.com.

* Discount packages and sliding-scale arrangements vary and must be arranged in advance with the practice manager. Pre-paid sessions are non-refundable.

Good Faith Estimate

As required by the No Surprises Act (45 CFR § 149.610), you have the right to a Good Faith Estimate of expected charges before services begin. Your GFE will be provided at intake. You will not be billed more than $400 above your GFE without prior written notice. Dispute rights apply.

Communication

All clinical communication must go through Healthie secure messaging — the only HIPAA-compliant channel. Office phone/text: (480) 382-6109. General inquiries: info@sinnergywellness.com. Do not share sensitive health information via personal email, SMS, or social media. For medical emergencies: call 911.

Confidentiality

All clinical information is governed by HIPAA and Arizona state law. Sharing requires a signed Release of Information. Mandatory reporting exceptions apply as required by law.

Proprietary Content Notice

All clinical content, tools, frameworks, meal plans, assessments, and materials produced by Kristine Sinner and Sinnergy Wellness Group are proprietary intellectual property. The R.E.S.T.O.R.E. MNT system is owned exclusively by Kristine Sinner. Unauthorized reproduction, distribution, or commercial use of any clinical materials is strictly prohibited. © 2026 Kristine Sinner / Sinnergy Wellness Group. All rights reserved.

Social Media & Digital Communication Policy Effective January 2026

Sinnergy Wellness Group maintains a professional presence on social media to share general nutrition education, wellness content, and practice information. This policy governs how the provider and clients interact in digital spaces to protect therapeutic boundaries, client privacy, and the integrity of the clinical relationship.

Provider social media accounts

The official Sinnergy Wellness Group accounts on Instagram, TikTok, Facebook, LinkedIn, YouTube, and X (Twitter) are used for general public education only. Content posted by the practice does not constitute clinical advice or a therapeutic relationship. If you have clinical questions, please contact the office through the appropriate channels.

Client follow requests & interactions

To protect your privacy and the therapeutic relationship, your provider will not accept follow requests, friend requests, or connection requests from current or former clients on any personal or professional social media platform. This boundary applies regardless of the platform and is not a reflection of the quality of your therapeutic relationship.

If you choose to follow the official practice account(s), please be aware that your engagement (likes, comments, shares) is visible to other users. We recommend exercising caution to protect your own privacy.

Tagging, mentions & public commentary

Please do not tag, mention, or publicly identify Sinnergy Wellness Group, R.E.S.T.O.R.E. MNT, or Kristine Sinner in any social media posts related to your personal health, treatment, or clinical experience. This protects your own privacy (others may make inferences about your health) and maintains the confidentiality of the therapeutic relationship.

Posting or sharing any clinical content, meal plans, handouts, tools, assessments, or materials provided to you as part of your care is strictly prohibited. All such materials are proprietary intellectual property of Kristine Sinner and Sinnergy Wellness Group.

Reviews & public feedback

We appreciate feedback and encourage you to share your experience through appropriate channels. If you choose to post a public review on Google, Yelp, or similar platforms, we ask that you do not include any information that could identify other clients or disclose clinical details. We cannot respond to reviews in a way that confirms or discusses any aspect of the therapeutic relationship due to HIPAA.

Communication via social media is not clinical communication

Messages sent via Instagram DM, Facebook Messenger, TikTok, or any other social media platform are not monitored for clinical purposes, not HIPAA compliant, and will not receive clinical responses. For all clinical communication, use Healthie secure messaging exclusively.

Crisis & safety communications

Social media is never an appropriate channel for communicating a crisis or safety concern. If you are in crisis, call 988, call 911, or go to your nearest emergency room immediately.

Content produced by the practice

All content, systems, frameworks, tools, forms, and clinical materials produced by Sinnergy Wellness Group and R.E.S.T.O.R.E. MNT are proprietary and protected by copyright. Reproduction, distribution, resale, or use outside of your personal care is strictly prohibited without written consent. © 2026 Kristine Sinner / Sinnergy Wellness Group.

Telehealth Informed Consent Effective January 2026

Telehealth sessions at Sinnergy Wellness Group are conducted via Zoom through the Healthie Telehealth Platform. Sessions are equivalent in clinical content to in-person sessions, conducted via secure, real-time video and audio.

1. I understand that telehealth is not the same as in-person care and that I will not be in the same physical space as my provider.
2. I understand the benefits: convenience, access from any private location, and elimination of travel time.
3. I understand the risks: technical interruptions, connectivity issues, limitations in physical observation, and inherent risks of internet-based transmission.
4. Either party may discontinue a session if technology is inadequate, with the option to reschedule or continue by phone.
5. I will not record any telehealth session without prior written consent from my provider.

Licensure and jurisdiction

Kristine Sinner, MS, RDN/LDN, CEDS-C practices in Arizona and holds dietitian licensure in Nevada, New Mexico, Missouri, Indiana, and Florida. Arizona and Michigan do not regulate dietetics licensure. Telehealth services are provided under applicable state and federal regulations. I must be physically located in a state or jurisdiction where my provider is authorized to practice at the time of each session. I will notify the practice in advance if I will be joining a session while traveling.

Platform acknowledgment

1. Healthie Telehealth is NOT an emergency service. I will call 911 for any medical emergency.
2. Healthie and Zoom facilitate videoconferencing only and do not provide healthcare services.
3. I will join sessions from a private, secure location. I will not share my appointment link with unauthorized persons.